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Returns Policy

We hope that you'll be 100% happy with your Magnus & Mouse purchase. However, if you're not, you have a statutory right to cancel the contract for any reason within the cancellation period (14 days after you receive your goods). If you cancel you will receive a refund of the cost of the goods plus any standard delivery charge (please note we will not reimburse premium delivery options).


If you wish to cancel your contract it is your responsibility to inform us of this within the cancellation period. You can do this by emailing us at hello@magnusandmouse.co.uk or by writing to us at the address below. It is your responsibility to return the goods back to us in an unused condition, in their original packaging. You are also responsible for the cost associated with returning the goods.

To return items please package them securely and send to:
Magnus & Mouse
10 Springwell Avenue
Durham
DH1 4LY

We strongly recommend you get proof of postage, as we can only refund after we receive the goods, or receive proof of postage.

We will endeavour to refund you without undue delay and always within 14 days after we receive the goods back.

For any customer service enquiries please contact: hello@magnusandmouse.co.uk.